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What Our Clients Say
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FAQ
- Ordering
- Delivery
- Products
Do you offer discounts for large orders?
We understand the restraints of budgets which is why, depending on the size and nature of your order, we may be able to apply a discount to large orders. Please contact us at group@anern.com for a quote.
What forms of payment do you accept?
We accept PC, VISA, T/T, L/C, D/A, D/P, Western Union, MoneyGram, PayPal and purchase orders. We also accept Money Orders, Cashier’s Checks, Corporate Checks, and Personal Checks if you are submitting an order via mail.
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Low MOQ, 1pc for sample checking is available. Mixed samples are acceptable.
Can you apply for tax exemptions?
Of course – if you have a document showing your tax-exemption status, just let us know when ordering and we’ll do the rest.
Can I view the products before I purchase them?
What about the lead time?
Sample needs 7-10 days, mass production time needs 15-30 days.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Is it OK to print my logo on the product?
Yes, we could print the logo on some products. Please inform us formally before our production and confirm the design firstly based on our sample.
How to proceed an order for product?
First, you need to let us know what your request or application is. Second, we will quote according to your request or our suggestion. Third, the customer confirms the sample and orders formally. Finally, we arrange production and delivery.
Do you offer guarantee for the products?
Yes, we offer 3~5 years warranty for our products.
Do you offer guarantee for the products?
First, our products are produced under a strict quality control system and the defective rate will be controlled at 0.2% or less than 0.2%. Second, during the guarantee period, if your order is relatively small, we will re-ship the new lights to you. For defective batch products, we will repair them and resend them to you, or we can discuss solutions based on actual conditions, including re-call.
Customized
What kind of product customization can we provide?
Since its establishment, Anern has been committed to the R&D, production, and sales of personalized solar systems. We have our own team of professional engineers and can provide professional opinions and solutions for different projects.
Products that can be customized include the following:
Solar lighting:
Main road lighting scheme design
Park road lighting design plan
The project tender requires customized solar panels and battery parameters
Regarding solar lighting products, if necessary, we have professional technicians who can provide DIALux analog lighting, which can more intuitively see the lighting effect after the lamps are installed on the road, and make your plan more convincing.
The Sun can generate system:
Hotel power generation system scheme design
Plant power generation system scheme design
Scheme design of farm power generation system
Scheme design of villa power generation system
We can provide suitable solar power systems according to your own electrical load type, total power, daily power consumption, product location, project budget, etc. You can choose whether to let all the electricity be provided by the solar power system or to let the custom solar system be responsible for only part of the electricity.